Had a change of heart after placing your order?
Whatever the reason, you can cancel your online order up to 48 hours after placing your order with no charges. All you need to do is advise us in writing, either by post or email. Our contact details can be found at the bottom of the pag
Decided not to keep your purchase?
Just notify us in writing within 14 calendar days from the day you receive your order.
Simply drop us a line, either by post or email, telling us that you no longer wish to keep your order along with your reason for returning it. Our contact details can be found at the bottom of this page.
Please ensure that your order is in the condition that you received it. Please note that you are responsible for the costs of returning items.
Some items cannot be returned, including:
- Items which are personalised or customised to your specifications
- Rite Price gift certificates
When an item is damaged we will begin an incident report and will send out a technician to inspect the damaged items and process the report. The technician will advise the supplier and ourselves on the incident and we will proceed from there with the advice given. You will be contacted throughout this time with any required information and/or updates on your report. In the event that a repair cannot be made, we will replace the furniture, or give you a full refund. Goods that are deemed faulty revert to the ownership of Rite Price, and must be in our possession before any money is refunded.
Please note: refunds are limited to the original purchase price paid for the unsatisfactory merchandise.
What do I do if I’m missing items from my order?
Please contact us via phone, web chat, email or facebook so one of our staff can check your order has been placed correctly. Frequently items are coming from different warehouses and due to availability may not always arrive together. If your item is lost, please contact us so that we can get your item(s) to you as soon as possible.
220-256 York Street Belfast
Email: email@example.com | firstname.lastname@example.org