Decided not to keep your purchase?
If an item isn’t the perfect match, you can return it for a refund within 14 days of delivery in the original condition and packaging.
Please note that you are responsible for the costs of returning items.
Simply drop us a line, either by post or email, telling us that you no longer wish to keep your order along with your reason for returning it, as soon as possible. Our contact details can be found at the bottom of this page.
Had a change of heart after placing your order?
Whatever the reason, you can cancel your online order up to 72 hours after placing your order prior to delivery with no charges. All you need to do is advise us in writing, either by post or email. Our contact details can be found at the bottom of the page.
Some items cannot be returned, including:
- Items which are personalised or customised to your specifications
- Rite Price gift certificates
Replacing Damaged Items or Missing Parts
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days of pickup. You will be required to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 7 days of receiving the item.
What do I do if I’m missing items from my order?
Please contact us via phone, web chat, email or facebook so one of our staff can check your order has been placed correctly. Frequently items are coming from different warehouses and due to availability may not always arrive together. If your item is lost, please contact us so that we can get your item(s) to you as soon as possible.
What do I do if I received the wrong item?
Did you receive a delivery from us but it isn’t what you ordered? We’ll be happy to fix that.
Please contact us as soon as possible and we will sort this for you, we will respond within 1 business day.
220-256 York Street Belfast
Email: firstname.lastname@example.org | email@example.com