Order Cancellations- Had a change of heart after placing your order?
Whatever the reason, you can cancel your online order up to 24 hours after placing your order with no charges. All you need to do is advise us in writing, either by post or email. Our contact details can be found at the bottom of the page
We allow 1 opened box of flooring to be returned from each order allowing you a good opportunity to inspect your order before deciding.
To be eligible to return a floor you must notify us by email within 14 days of receiving your floor that you would like to return it. We will supply you with our return address for you to arrange the return of your flooring.The delivery must arrive with us no later than 30 days after it was delivered to you. Items must be in the same condition they were sent in to qualify for a refund.
5.1 When ordering from Rite Price via the website or over the phone you have a right to cancel and return your order up to 60 days after receiving your order. Some products are excluded from this policy for example items which are cut to your bespoke size. Please note you will be responsible for the organisation and cost of returning the item(s) to us. All items must be returned in the same packaging and condition in which they were received by you.
5.2 In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s) and we will arrange for the faulty or damaged goods to be collected and replaced. Unfortunately if any ordered item is removed from it’s original condition (for example cut and fitted) we will be unable to replace or give a full refund for the item(s).
5.3 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
5.4 For collections we do require that the item is well wrapped ready for transit, if packaging is needed we can send this out to you. The collection is from the nearest kerbside of the property and the driver may need help loading if the collection item is heavy. If the item is not wrapped or you are unable to bring it out to the kerbside at the time of collection the collection may not be completed.
Furniture Returns – Decided not to keep your purchase?
Just notify us in writing within 14 calendar days from the day you receive your order.
Simply drop us a line, either by post or email, telling us that you no longer wish to keep your order along with your reason for returning it. Our contact details can be found at the bottom of this page.
Please ensure that your order is in the condition that you received it. Please note that you are responsible for the costs of returning items.
Some items cannot be returned, including:
- Items which are personalised or customised to your specifications
- Rite Price gift certificates
Damaged Items (Furniture only – does not include carpet & flooring)
When an item is damaged we will begin an incident report and will send out a technician to inspect the damaged items and process the report. The technician will advise the supplier and ourselves on the incident and we will proceed from there with the advice given. You will be contacted throughout this time with any required information and/or updates on your report. In the event that a repair cannot be made, we will replace the furniture, or give you a full refund. Goods that are deemed faulty revert to the ownership of Rite Price, and must be in our possession before any money is refunded.
Please note: refunds are limited to the original purchase price paid for the unsatisfactory merchandise.
Damaged Items (Carpet & Flooring)
It is very important to check your order is complete, correct and also look for any signs of damage before accepting your delivery. If you spot any damage or missing/incorrect items, please accept the delivery and mark this on the delivery docket detailing what is damaged or incorrect. We can then replace these items quickly. Regrettably, we are only able to replace any damaged items that have been signed for as damaged. If you have not been able to check your items sufficiently on arrival, you must do so within 24hrs of receipt and inform us immediately of any damages by email to email@example.com
Once you have signed for a delivery, it then becomes your property. We can accept no further responsibility for items once they have been delivered to the customer’s address and signed for. For this reason, you must be available to receive and check your delivery and then store it safely upon receipt.
What do I do if I’m missing items from my order?
Please contact us via phone, web chat, email or facebook so one of our staff can check your order has been placed correctly. Frequently items are coming from different warehouses and due to availability may not always arrive together. If your item is lost, please contact us so that we can get your item(s) to you as soon as possible.
220-256 York Street Belfast
Email: firstname.lastname@example.org | email@example.com