Returns Policy

We try to use images of all our items as close to real life as possible, kindly note that despite our effort to provide correct images of each item, the colour of the product may be slightly different due to phones / computer screens / lighting. An item with slightly different colour than shown on screen will not be classified as faulty.

Order Cancellations- Had a change of heart after placing your order?

Whatever the reason, you can cancel your online order up to 24 hours after placing your order with no charges. We cannot issue a cancellation after this time period due to the manufacturing process beginning or your order being processed. To cancel all you need to do is advise us in writing, either by post or email. Our contact details can be found at the bottom of the page.

Flooring Returns

 We allow 1 opened box of flooring to be returned from each order allowing you a good opportunity to inspect your order before deciding.

 To be eligible to return a floor you must notify us by email within 14 days of receiving your floor that you would like to return it. We will supply you with our return address for you to arrange the return of your flooring. The delivery must arrive with us no later than 30 days after it was delivered to you. Items must be in the same condition they were sent in to qualify for a refund. Please note you will be responsible for the organisation and cost of returning the item(s) to us.

Carpet Returns

5.1 When ordering from Rite Price via the website or over the phone you have a right to cancel and return your order up to 30 days after receiving your order. Some products are excluded from this policy for example items which are cut to your bespoke size. Please note you will be responsible for the organisation and cost of returning the item(s) to us. All items must be returned in the same packaging and condition in which they were received by you.

5.2 In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s) and we will arrange for the faulty or damaged goods to be collected and replaced. Unfortunately if any ordered item is removed from it’s original condition (for example cut and fitted) we will be unable to replace or give a full refund for the item(s).

5.3 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

5.4 For collections we do require that the item is well wrapped ready for transit, if packaging is needed we can send this out to you. The collection is from the nearest kerbside of the property and the driver may need help loading if the collection item is heavy. If the item is not wrapped or you are unable to bring it out to the kerbside at the time of collection the collection may not be completed.

Please Note: Remnants cannot be returned or refunded.

 

Furniture Returns – Decided not to keep your purchase?

Just notify us in writing within 14 calendar days from the day you receive your order.

Simply drop us a line, either by post or email, telling us that you no longer wish to keep your order along with your reason for returning it. Our contact details can be found at the bottom of this page.

Please ensure that your order is in the condition that you received it. Please note you will be responsible for the organisation and cost of returning the item(s) to us.

Some items cannot be returned, including:

  • Items which are personalised or customised to your specifications
  • Rite Price gift certificates

 

Rugs

Rugs cannot be returned for a refund, but can be returned for a credit note. Please note you are responsible for the organisation and cost of returning the items. When returning a rug please email us within 48 hours of delivery stating that you would like to return your rug and the reason why and we will send you our address for postage. Once we receive the rug we will issue you a credit note that can be used on any other furniture products in store, credit notes cannot be used on the carpets & flooring products.

Damaged Rugs

In the rare case you receive a damaged rug please report it within 24 hours from delivery time, the damage must be reported either via email or post within 24 hours from delivery to be eligible for return & replacement.  Please inspect your rug once delivered and if damaged please email us photos of the damaged item with your order details and we will get back to you within 48 hours to arrange collection & replacement.

 

Damaged Items (Furniture)

Northern Ireland: When an item is damaged we will begin an incident report and will send out a technician to inspect the damaged items and process the report. The technician will advise the supplier and ourselves on the incident and we will proceed from there with the advice given. You will be contacted throughout this time with any required information and/or updates on your report. In the event that a repair cannot be made, we will replace the furniture, or give you a full refund. Goods that are deemed faulty revert to the ownership of Rite Price, and must be in our possession before any money is refunded.

UK Mainland: When an item is damaged please email orders@riteprice.co.uk photos of the damages and a description in the email and we will respond to you with the next steps within 48 hours. Photos must clearly show all damages on the item(s). Goods that are deemed faulty revert to the ownership of Rite Price, and must be in our possession before any money is refunded.

When returning the item(s) we will arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.

All damaged furniture must be reported within 24 hours of receiving your items from the time of delivery to be valid for return & replacement/refund.

Once we’ve received the product back we’ll check it over and then contact you with the next steps.

Please note: refunds are limited to the original purchase price paid for the unsatisfactory merchandise.

 

Damaged Items (Carpet & Flooring)

It is very important to check your order is complete, correct and also look for any signs of damage before accepting your delivery. If you spot any damage or missing/incorrect items, please refuse the delivery and mark this on the delivery docket detailing what is damaged or incorrect. We can then replace these items quickly. Regrettably, we are only able to replace any damaged items that have been signed for as damaged. If you have not been able to check your items sufficiently on arrival, you must do so within 24hrs of receipt and inform us immediately of any damages by email to orders@riteprice.co.uk

All damaged Carpet & Flooring must be reported within 24 hours of receiving your items from the time of delivery to be valid for return & replacement/refund.

Once you have signed for a delivery, it then becomes your property.  We can accept no further responsibility for items once they have been delivered to the customer’s address and signed for. For this reason, you must be available to receive and check your delivery and then store it safely upon receipt.

 

 

What do I do if I’m missing items from my order?

Please contact us via phone, web chat, email or facebook so one of our staff can check your order has been placed correctly. Frequently items are coming from different warehouses and due to availability may not always arrive together. If your item is lost, please contact us so that we can get your item(s) to you as soon as possible.

Contact Details

Address:

Rite Price

220-256 York Street Belfast

BT15 1GZ

 

Email: info@riteprice.co.uk | orders@riteprice.co.uk

Phone: 02890752777

Facebook: https://www.facebook.com/ritepriceNI/